Help a Fur-iend Out
"How do I know what size will fit?"
Visit our Sizing Chart; just be sure to have a measurer ready!!
Can I Make Changes to My Order?
Contact us at support@mastiffoutfitters.com if your order hasn’t been processed yet.
Why hasn't my order shipped??!
While we understand how frustrating it may be to wait, please understand that most items may take up to 3 days to process. Shipping is 7-10 days. See Shipping Policy for details.
"How will I know that my order has been shipped?"
You will receive tracking information via email when your order has been shipped. Please be sure to check spam. For any other shipping concerns, please refer to our Shipping Policy.
"What happens if my package gets lost?"
All items purchased from mastiffoutfitters.com are made under a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. Contact the parcel carrier with your tracking number for more details if you still can't locate your package.
Where's My Refund?
Only after seven business days from the date of delivery shown in your return tracking should you get in touch with us if you still need to receive your refund confirmation email. Your refund's arrival in your bank account can take seven business days. Check out our Return Policy for More.
Question, Comments, or Concerns??
Don't hesitate to contact our Customer Service via support@mastiffoutfitters.com or leave your Name, Number, and Email along with your Inquiry in the Box below. Contact through our social media (Facebook and Instagram) may be missed, so questions about orders shouldn't be addressed there.