Thank you for choosing Mastiff Outfitters! We want to make sure that our Furiends receive their new attire & accessories as quickly and smoothly as possible, so we offer the following shipping policies:

Orders are processed in the order received. Orders placed on Weekends and Holidays will begin processing the next business day.

Pre-Order Items: 

• Are prioritized to be ready in 2–4 weeks, excluding processing and shipping. We will update you and ship your order ASAP once it's ready. Questions? Contact us or check our Shipping Policy. 🐾

Domestic Shipping-USA

Shipping options: Standard shipping via USPS or FedEx. Once we drop off your package, we have no control over processing time. Please be patient and wait for the delivery. You can also contact your local USPS/ FedEx office or their customer service with the provided tracking number.

Multiple items ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.

Domestic Processing Time: We strive to process and ship orders as quickly as possible. Because most of our items are hand-crafted, orders are typically processed within 5-7 business days.

Domestic Shipping Times: Standard Domestic Shipping typically takes 7-10 business days & delivery may take an additional 1-3 days within the United States, depending on the destination. 

Shipping Address & Information: Please ensure that your shipping address, email, phone number & name is accurate and complete before submitting your order. We cannot be responsible for packages that are delivered to the wrong address due to incomplete or incorrect shipping information.

Order tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package and estimated delivery date.

Lost Packages: In the unlikely event that your tracking number indicates your package is already delivered, but you did not receive your package, please check the following before contacting us.

1.) Ensure your Shipping Address is correct!!

2.) If using the correct address, please check with surrounding neighbors.

3.) If delivered to an incorrect address, attempt to check & retrieve the package. Since the package is marked as delivered, neither we or the postal service can retrieve it.

4.) If we receive a returned shipment due to incorrect address, we will contact you in regards to re-shipments.

5.) If you checked the above and still haven't located your package, please contact the postal service immediately & email us no longer than 3 days from the delivery date stated on your tracking. We will investigate into the issue and get back to you.

International Shipping

We ship internationally to most countries worldwide. If you have any questions or concerns about shipment to your country, please send us an email at support@mastiffoutfitters.com

Just a heads up, Multiple items ordered under a single order may not always ship together. In the case of multiple shipments for an order, you will not be charged any additional shipping fees.

International Processing Time: We strive to process and ship orders as quickly as possible. Because most of our items are hand-crafted, orders are typically processed within 5-7 business days.

International Shipping Times: Standard International Shipping typically takes 15-20 business days & delivery may take an additional  3-5 days depending on the destination. 

Shipping Address & Information: Please ensure that your shipping address, email, phone number & name is accurate and complete before submitting your order. We cannot be responsible for packages that are delivered to the wrong address due to incomplete or incorrect shipping information.

Order tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package and estimated delivery date.

Lost Packages: In the unlikely event that your tracking number indicates your package is already delivered, but you did not receive your package, please check the following before contacting us.

1.) Ensure your Shipping Address is correct!!

2.) If using the correct address, please check with surrounding neighbors.

3.) If delivered to incorrect address, attempt to check & retrieve the package. Since the package is marked as delivered, neither we or the postal service can retrieve it.

4.) If we receive a returned shipment due to an incorrect address, we will contact you in regards to re-shipments.

5.) If you checked the above and still haven't located your package, please contact the postal service immediately & email us no longer than 3 days from the delivery date stated on your tracking. We will investigate into the issue and get back to you.

Please keep in mind that some overseas orders may be subject to customs duties and taxes on the things you purchase, and MastiffOutfitters does not charge or compute these fees. Customers are liable for all import taxes, customs duties, levies, excises, and other government costs related to their purchases. Customs should be regarded as a separate organization from the postal service carrier. If applicable, such customs costs are usually paid directly to your national government or postal agency at the time of delivery. MastiffOutfitters has no role in foreign customs policies and is unable to estimate potential customs taxes for items shipped outside of the United States. For any additional information on your order, kindly get in touch with your local Customs operations branch; however, this procedure might be taxing. To prevent any challenging Customs interactions, we advise waiting for Customs to complete their responsibilities properly. In the event of a returned package, the client is liable for any additional shipping and return fees incurred. We are not compelled to issue a refund unless it is conclusively established that the item has been returned to our distribution center in the unlikely event that an item is shipped internationally and is withheld in US Customs or other nations' Customs processes. For additional information about excise duties, please get in touch with your local Customs and Duties Office.

If you have any questions or concerns about our shipping policy or need assistance with tracking your order, please don't hesitate to contact our customer service team. We are here to help!!